(L-R) Michelle Ferolin, Head of Human Resources (Philippines); Pankaj Dhanuka, Co-founder, Chairman, Managing Director & CEO; Mark David, Country Head (Philippines), Sequential Technology International; and Manish Jain, Chief Marketing and Strategy Officer.

Fusion CX Expands in Manila and Legazpi with 1,000 Seats Across Two facilities: Deepens Investment in its CX Operations in the Philippines

Fusion CX, a global customer experience and BPO leader with multiple delivery sites across the Philippines officially launch its new site in Metro Manila. It is located in the 7th Floor of 500 Shaw, Shaw Boulevard, Mandaluyong City with a capacity of 836 seats.

The Manila expansion comes on the heels of the Legazpi City launch, where the company has already begun nurturing regional talent into global CX leaders. With established operations in Cebu and Silang, the Manila and Legazpi centers now serve as pillars of Fusion CX's delivery strategy centered on inclusive growth, decentralized talent development, and technology -powered transformation .

The Fusion CX office is located at the 7th Floor 500 Shaw, Shaw Boulevard, Mandaluyong City.

500 Shaw Facility: Built for the Future, Inspired by People

The new Manila centers is tech-forward, and human-centric. Designed to empower employees and enhance client delivery, the facility blends infrastructure with an inclusive, people-first culture.

Key Highlights of the Manila Center:

1. AI Solutions Command Hub powered by Fusin CX's subsidiary Omind - delivering real-time agent assistance, conversational AI, accent harmonization, analytics, sentiment analysis, and automation.

- As Fusion CX looking for talents in other of the country, Filipino who applied and hired by the company will no longer have a problems with it comes to access.  Omind will help employees when it comes to dealing customers in the US.

2. Multi-channel delivery zones optimized for seamless voice, chat. email and social media interactions.

3. Collaborative workspaces supporting continuous learning and employee engagement.

4. Infrastructure includes training rooms, boardrooms, and staff amenities.

Watch the video as Fusion CX introduce its growing local presence, vision, its people-first approach, and innovation.